Case Study Example

E-Commerce Store

Kris Jones
Professor of Information Systems
Tools:
  • Shopify: To create the e-commerce store, manage product listings, inventory, and handle secure payment processing with minimal setup time.
  • Webflow: For a custom-designed landing page and additional flexibility in creating a visually appealing, unique online storefront.
  • Zapier: To automate various workflows like order confirmations, inventory management, and customer notifications.
  • Airtable: For tracking orders, managing customer information, and providing back-end support for product inventory and analytics.
  • Proposed Business Problem:

    Many small businesses, artisans, or niche product makers want to sell online but find it challenging to manage an e-commerce store due to technical complexity, high setup costs, and time constraints. Large e-commerce platforms can also take a significant commission, reducing profitability.

    Solution: 

    Build an e-commerce store using Shopify with custom design elements from Webflow to give the store a unique and professional look. This solution provides a simple, intuitive platform for sellers to manage their product listings, inventory, and orders, and for customers to purchase products. The store can handle secure payments and provide analytics to sellers about sales and customer activity.

    Key Features: 
  • Custom Design: A professionally designed, visually appealing landing page and store layout using Webflow.
  • Product Listings & Inventory Management: Shopify handles product catalog management, inventory tracking, and automated stock updates.
  • Payment Integration: Shopify’s built-in payment gateway allows for secure transactions and easy checkout processes.
  • Automated Customer Notifications: Using Zapier, automate order confirmations, shipping notifications, and restocking alerts.
  • Analytics Dashboard: Shopify’s analytics tools help track sales, customer activity, and product performance.
  • Cross-Selling and Upselling: Implement cross-selling and upselling features within Shopify to boost average order value.
  • Validation Indicators: 
  • Sales Volume: Track the number of initial sales, average order value, and repeat customers to gauge product-market fit.
  • Customer Feedback: Gather customer reviews and satisfaction ratings to refine the product offering and improve the store’s user experience.
  • Traffic and Conversion Rates: Measure how much traffic the store receives and what percentage of visitors convert to paying customers.
  • Cart Abandonment Rates: Track how often customers abandon their carts and address any friction points to improve conversion rates.
  • De-Risking Strategy: 
  • Low Setup Costs: Using Shopify and Webflow minimizes the need for a custom-built platform, reducing upfront development costs while still providing robust functionality. Shopify also scales easily with business growth, so the store can grow without significant technical challenges.
  • MVP Approach: Start by offering a limited number of products, which reduces the complexity of managing inventory and logistics. If the store gains traction, you can expand the product range and invest in additional features or customizations.
  • Automated Workflows: With Zapier automating tasks like order confirmations, stock management, and customer notifications, manual effort is reduced, minimizing operational risks and allowing the store owner to focus on scaling.
  • Frequent Iterations: Early sales and customer feedback will inform decisions on expanding the product line, improving the website, and implementing more advanced features (e.g., personalized recommendations).
  • Time Estimate

    3-5 weeks

    The time estimates are based on the solution's complexity, tool capabilities, and customization needs, ranging from 3 to 8 weeks depending on the project scope.

    Cost Estimate

    $2,500 - $5,500

    The cost estimates for these MVP ideas are based on tools/subscription fees, development time (at ~$50 to $150/hour), and customization complexity, with typical costs ranging from $3,000 to $9,000 depending on the project’s scope and AI requirements.

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