Case Study Example

Marketplace Platform

Kris Jones
Professor of Information Systems
Tools:
  • Bubble: For building the marketplace platform, enabling both the seller and buyer interfaces, and managing database functionalities like product listings, user accounts, and transactions.
  • Webflow: To design the landing page, ensuring a visually appealing and user-friendly interface that promotes the marketplace's features and products.
  • Zapier: To automate workflows such as email notifications, payment processing integrations (with Stripe or PayPal), and handling backend tasks like order confirmations.

Proposed Business Problem:

Local artisans, small makers, and niche sellers struggle to reach broader markets because they lack a dedicated, easy-to-use platform to showcase and sell their products online. Major e-commerce platforms can be costly and overly competitive for these sellers, making it difficult for them to gain visibility and control their brand presence.


Solution:

Create a two-sided marketplace where local artisans can easily list their products and manage inventory, and customers can browse, search, and purchase items. The platform would include features like product categorization, a search function, customer reviews, and secure payment processing. The goal is to connect niche sellers with a wider audience, helping them reach customers without needing deep technical expertise or large marketing budgets.

Key Features:
  • Seller Dashboard: Artisans can manage their product listings, update inventory, track orders, and communicate with customers.
  • Buyer Experience: Users can browse categories, search for products, read reviews, and purchase with secure payment options.
  • Payment Integration: Integrated payment gateways (e.g., Stripe, PayPal) ensure secure transactions and timely payments to sellers.
  • Review & Rating System: Customers can leave reviews, helping other buyers make informed decisions and improving marketplace trust.
  • Automated Order Confirmation: Use Zapier to automate customer notifications and order management, reducing the administrative burden on sellers.
Validation Indicators:
  • To validate the marketplace concept, track several key metrics:
    • Seller Sign-Ups: Gauge how many artisans are willing to join and list products on the platform.
    • Customer Transactions: Monitor the number of completed purchases and the average order value.
    • User Feedback: Gather qualitative feedback from both sellers and buyers to identify pain points or desired features.
    • Churn Rate: Measure how many sellers and buyers stay active over time, indicating marketplace stickiness.
De-Risking Strategy:
  • Stepwise Launch: Start with a niche market of artisans in a specific category (e.g., handmade jewelry or home goods) to avoid the complexity of scaling too quickly. This allows for testing product-market fit in a controlled environment, making it easier to pivot or iterate based on feedback.
  • Low Upfront Investment: Building on no-code tools like Bubble and Webflow minimizes upfront development costs, making it feasible to quickly test the platform without committing to costly, custom development. This reduces financial risk while still creating a functional marketplace.
  • Iterative Development: Based on early feedback from artisans and customers, additional features such as advanced search filters, loyalty programs, or custom branding options for sellers can be added if there’s demonstrated demand.
Time Estimate

4-6 weeks

The time estimates are based on the solution's complexity, tool capabilities, and customization needs, ranging from 3 to 8 weeks depending on the project scope.

Cost Estimate

$3,000 - $7,000

The cost estimates for these MVP ideas are based on tools/subscription fees, development time (at ~$50 to $150/hour), and customization complexity, with typical costs ranging from $3,000 to $9,000 depending on the project’s scope and AI requirements.

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